Legal

Privacy Policy

What personal information we collect, how we use it, and your rights.

Overview

Indus Automation Inc. ("Indus Automation," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of everyone who visits our website (www.indusautomation.com) or contacts us about our control panel manufacturing, PLC/HMI/SCADA programming, and industrial automation services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba privacy legislation.

Information We Collect

Contact and inquiry details you provide - name, email address, phone number, company name, and any files you attach when you submit our contact form or request a quote.
Project details you share - service requested, industry, project timeline, preferences selected, and the message or description of your project.
Communication records - if you email or call us, we keep that correspondence to respond to and document your inquiry.
Automatically collected information - IP address, browser type and version, device type, pages visited, referring URL, and time spent on the site, collected through the analytics and advertising tools described below.

We do not knowingly collect payment card information, government identification numbers, or other sensitive personal information through this website.

How We Use Your Information

Respond to your inquiry or quote request and provide the information or services you asked for
Communicate with you about your project, including scheduling, quotes, and follow-up
Improve our website and services based on aggregated, non-identifying usage trends
Measure and improve the performance of our advertising campaigns
Meet legal, regulatory, and contractual obligations

Online Advertising, Analytics & Cookies

Beyond direct contact - email, phone calls, and our contact form - we use online advertising to reach potential customers and website analytics to understand how visitors use our site. As part of running this website and our advertising:

We use analytics and tag-management tools to measure which pages and search terms lead to inquiries and quote requests.
Our advertising may use aggregated signals, such as pages viewed and conversion events, to show our ads on search engines and other websites.
These tools use cookies and similar technologies to recognize repeat visits, measure ad performance, and, where enabled, show remarketing ads to past visitors of this site on other websites.
We use website analytics tools to measure aggregate, privacy-focused site performance metrics.
We use automated security tools to help detect and prevent spam submissions through our contact form.

None of these tools give us access to your personal accounts, and we do not receive your search or browsing history from any advertising or analytics provider. You can control cookies through your browser settings, and most advertising platforms offer their own ad-personalization controls. Disabling cookies may limit some website functionality.

Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share limited information with:

Service providers who help us operate this website and respond to inquiries - for example, our email delivery provider, hosting provider, and the analytics and advertising tools listed above - under obligations to protect your information
Professional advisors, such as legal or accounting, where necessary
Law enforcement or regulators, if required by law, court order, or to protect our legal rights

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy - typically for the duration of our relationship with you and a reasonable period afterward for record-keeping, warranty, and legal purposes. When information is no longer needed, we securely delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under PIPEDA, you have the right to:

Know what personal information we hold about you and request access to it
Request correction of inaccurate or incomplete information
Withdraw your consent to our collection or use of your information, subject to legal or contractual restrictions
Request that we delete personal information we hold about you, subject to legal or contractual retention requirements

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, such as manufacturer or partner sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing them with information.

Children's Privacy

Our website and services are intended for business and industrial audiences. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised "last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Last updated: August 28, 2026

Have Questions?

Reach out any time about how we handle your information.